Accessibility

The Tax and Customs Board’s e-services environment e-MTA (hereinafter website) is built and prepared to comply with the European Union digital accessibility standard EN 301 549 and the Web Content Accessibility Guidelines WCAG 2.1 AA. This means that certain technical tools and content creation principles have been used to help users with visual, auditory, physical, speech, cognition, language, learning, and neurological deficiencies consume the content of the website.

In addition, you can improve access to information by configuring your computer at browser and operating system level. The following provides an overview of the main aids.

A more comprehensive guide in Estonian on the same topic is available on the website of the Estonian Blind Union. Answers to frequently encountered technical questions can also be found in the AbilityNet's English guide.

Keyboard-only navigation

This website allows visitors to navigate using only the keyboard. You can navigate by pressing the TAB key repeatedly. Every keypress brings the focus to the next element, i.e., link or a button. The element currently in focus is highlighted by colour change and a framed box around it. To activate the link in focus (i.e., click on the link), press the ENTER key.

Zooming in and out

With a browser

We recommend using the easiest – browser built-in zoom.

All popular browsers allow zooming in and out by pressing the CTRL (CMD in OS X) and + or - keys at the same time.

Another option is to hold down the CTRL key while scrolling up or down with the mouse. You can return to normal size by pressing CTRL and 0 at the same time.

In your operating system

All of the most common operating systems contain settings to increase the content displayed on the screen.

Windows 7 and newer operating systems include Magnifier, a program that allows zooming. Press the START menu button on the left, print Magnifier (the first few letters are enough) and press the ENTER key. A small overlay window appears that can be moved around with the mouse and zooms everything in it.

To use Zoom on Apple computers, go to: Apple menu – System Preferences – Accessibility (or Universal Access) – Zoom.

Browser plug-ins

Browsers have plug-ins that extend the zooming capabilities. For example, Zoom Page We for Firefox and Chrome, which enables to zoom both the entire page and text only.

Using a screen reader

A screen reader is a software application that attempts to identify and interpret what is being displayed on the screen and convey it in other forms – for example, as sounds, audio commentary. In particular, it is a tool for people with low vision.

The content presented on this website has been created according to standards that make the content understandable to screen readers and in such a way that any type of visual content can be reproduced in another form. For example, textual descriptions are attached to images, descriptions of what is happening in the video are below the videos, the arrangement and order of the structural elements takes into account the movement of the screen reader on the screen and allows information to be consumed in a logical order.

A selection of popular screen readers:

The goal of the Tax and Customs Board is to keep the website in compliance with the accessibility requirements established on the basis of the Public Information Act. Accessibility Statement describes the website's compliance with accessibility requirements.

If there are problems with the accessibility of the website, please use the contacts at the end of the statement, in the "Feedback" chapter.

Compliance status

The website of the Tax and Customs Board does not meet the accessibility requirements due to the reasons listed below.

Content and features that are not accessible

The content and functions listed below do not comply with legal regulations

  1. The website does not comply with requirement 9.2.4.1 Bypass Blocks of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there is no skip link on any of the subpages. Alternatively, it is possible to use the TAB key to bypass unnecessary information when setting the focus.
  2. The website does not comply with requirement 9.4.1.1 Parsing of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because some subpages contain non-validating source code.
  3. The website is partially non-compliant with requirement 9.1.4.3 Contrast (Minimum) of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because the website may contain content that does not meet the minimum contrast ratio of 4.5:1 or 3:1 contrast for large texts (character size from 18 pixels or bold 14 pixels).
  4. The website is partially non-compliant with requirement 9.3.1.1 Language of Page of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are subpages where the language attribute is incorrect or missing in the source code.
  5. The website is partially non-compliant with requirements 9.1.3.1 Info and Relationships, 9.1.3.2 Meaningful Sequence, 9.2.4.4 Link Purpose (in Context), 9.4.1.2 Name, Role, Value and 9.4.1.3 Status Messages of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are subpages the content of the elements of which are not read as expected by the screen reader.
  6. The website is partially non-compliant with requirements 9.2.1.1 Keyboard and 9.2.4.7 Focus Visible and 9.2.4.3 Focus Order of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are subpages where the focus style does not move regularly from left to right or top to bottom with TAB key, focusing all elements along its path or there are functionalities that cannot be used with the keyboard.
  7. The website is partially non-compliant with requirement 9.1.4.1 Use of Colour of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are individual subpages where the style of links is not sufficiently distinct from the rest of the content or an active element is differentiated only by colour.
  8. The website is partially non-compliant with requirements 9.3.3.3 Error Suggestion and 9.3.3.1 Error Identification of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are individual subpages where error messages do not explain to users how to fix the error or the error field is not differentiated.
  9. The website is partially non-compliant with requirement 9.3.3.2 Labels or Instructions of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are individual subpages that lack sufficient explanations about user inputs.
  10. The website is partially non-compliant with requirement 9.1.4.11 Non-text Contrast of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because the subpages contain user interface and graphical elements, the contrast of which does not meet the minimum requirement.
  11. The website is partially non-compliant with requirement 9.2.1.2 No Keyboard Trap of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because some subpages have a so-called keyboard trap where the focus of the keyboard sticks to a specific element from which it is not possible to navigate forwards or backwards.
  12. The website is partially non-compliant with requirement 9.1.4.13 Content on Hover or Focus of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are sub-pages where tooltips appear when hovering or giving focus that cannot be closed with the ESC key.
  13. The website is partially non-compliant with requirement 9.1.1.1 Non-text Content of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because on some sub-pages screen readers do not read out some informative elements or read out illustrative elements.
  14. The website is partially non-compliant with requirement 9.2.5.3 Label in Name of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because for some individual subpages the button name read by the screen reader and the visible button name do not start the same way.
  15. The website is partially non-compliant with requirement 9.3.1.2 Language of Parts of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because there are sub-pages with language options in languages other than the main language of the sub-page, but they are not accompanied by the corresponding language identifier (lang="...") in the HTML code.
  16. The website is partially non-compliant with requirement 9.1.3.5 Identify Input Purpose of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because some individual sub-pages do not specify the correct autocomplete attribute in the form fields that collect information about the user.
  17. The website is partially non-compliant with requirement 9.1.4.10 Reflow of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because some individual subpages do not fully adapt the content at different magnification levels and screen widths and a horizontal scroll bar is created.
  18. The website is partially non-compliant with requirement 9.2.2.1 Timing Adjustable of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because some sub-pages do not inform the user about the time limit of the page or the possibility to extend or deactivate it.
  19. The website is partially non-compliant with requirement 9.2.4.2 Page Titled of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because on some subpages the title does not describe the content or purpose of the page with sufficient precision.
  20. The website is partially non-compliant with requirement 9.2.5.1 Pointer Gestures of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because on some subpages it is not possible to perform activities that require drag and drop or slide using alternative methods, such as a simple click of a mouse.
  21. The website is partially non-compliant with requirement 9.1.3.3 Sensory Characteristics of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because some individual subpages contain textual instructions referring only to the shape, size or location of the elements.
  22. The website is partially non-compliant with requirement 9.1.3.4 Orientation of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because on some individual subpages it is not possible to use the website in both portrait and landscape orientation.
  23. The documents available on the website are partially non-compliant with requirements 10.1.4.10 Reflow, 10.2.4.2 Page Titled, 10.3.1.1 Language of Page, 10.1.3.1 Info and Relationships, and 10.1.3.2 Meaningful Sequence of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03).

The content and functions listed below are subject to a disproportionate burden

  1. The website does not comply with requirement 11.7 User preferences, of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03) because it is unreasonable to change the entire content of a web page through browser settings. According to the non-compliance, the user cannot change the font size, colour or font of the web page through browser settings, as this would make it difficult for the user to understand the content.
    Alternatively, the user can increase the content of web pages with the keyboard keys CTRL and + and decrease it with the keys CTRL and -. By using the CTRL and 0 keys, the page content can be restored to the default size. Another way to zoom in or out is to hold down the CTRL key while scrolling the mouse scroll wheel up (to zoom in) or down (to zoom out).
  2. The website partially does not comply with the first point of requirement 9.6 WCAG conformance requirements of the European Union digital accessibility standard EN 301 549 V3.2.1 (2021-03). Compliance with the requirement requires full compliance with the WCAG 2.1 AA level accessibility guidelines, thus depending on the resolution of the referred non-conformities on all sub-pages.

Compilation of the statement

The Accessibility Statement is based on both self-assessment and the assessment carried out by the external partner Trinidad Wiseman.

The statement was prepared on 25.08.2023, last updated on 29.01.2026

Feedback

We are constantly improving the accessibility of the website. If you want to give feedback on accessibility or if something necessary has remained inaccessible for you, please contact us using the contacts below.

E-mail: emta@emta.ee

E-MTA: select Communication – Correspondence from the menu and click the “New message” button, select “E-services” as the subject of the message

Phone: +372 880 0811

We will respond as soon as possible, but no later than within 5 working days.

Supervisory authority

The supervision of the accessibility of websites and applications of public services is carried out by the Estonian Consumer Protection and Technical Regulatory Authority.

Website: www.ttja.ee

E-mail: info@ttja.ee

Phone: +372 667 2000